Auction Terms & Conditions
Before you join any auction, we kindly ask that you take a moment to review our terms and conditions. These guidelines help clarify buyer responsibilities and support informed bidding decisions—ensuring a smooth transaction for everyone involved.
Vehicle Inspection Standards
We take quality seriously at HCM Brokerage. In fact, only 20% of submitted vehicles pass our Master ASE Technicians' comprehensive evaluations. Combined with our 14-day satisfaction guarantee, this gives you genuine confidence in every auction purchase.
Payment Process
To keep your transactions secure, HCM Brokerage processes all payments via bank wire transfer. Winning bidders receive detailed payment instructions within 24 hours after the auction closes. (Just a friendly heads-up: please check your spam folder if you don't see it in your main inbox.) All times are CDT where applicable.
Delivery Protocols
Scheduling
- Weekly Monday dispatches
- Location-specific routing
- All asset classes accommodated
Transport Options
- Enclosed trailer protection
- Flatbed/lowboy for heavy equipment
- Specialized heavy haul teams
Pricing Structure
- Complimentary within 500 miles
- $1/mile beyond 500-mile radius
- 14-day US / 22-day Canada delivery window
- $25K–$3M cargo insurance coverage
Warranty Protection
Coverage Details
- 6-month comprehensive protection
- 5-year extended plans available
- Major mechanical components included
Policy Limitations
- $50 service co-payment per claim
- Non-transferable to subsequent owners
- Subject to state/provincial regulations
14-Day Satisfaction Guarantee
Return Process
- Notification required within 14 calendar days
- Before 5:00 PM CDT
- Original condition must be maintained
Exclusions
- Vehicles with aftermarket modifications
- Units serving as loan collateral
- Assets with post-purchase damage
We process refunds immediately after a successful return inspection, with bank processing typically completing within 1–3 business days. Our client services team is here to ensure a professional, hassle-free resolution throughout the return process.
Our Trusted Partners
We are proud to partner with leading banks and financial institutions to deliver exclusive, competitive rates for our members. At HCM Brokerage, our mission is to empower you with exceptional opportunities, ensuring informed decisions when purchasing repossessed vehicles. With a reliable and transparent online platform, we provide a seamless auction experience—allowing you to bid and win with confidence. Join us today and discover the perfect vehicle for your needs!
