AUCTION TERMS & CONDITIONS
Before engaging in our auctions, we ask all participants to carefully review our terms and conditions. These guidelines outline buyer responsibilities and support well-informed bidding choices, ensuring a smooth transaction experience for everyone involved.
VEHICLE INSPECTION STANDARDS
HG Brokerage upholds strict quality control measures, with only 20% of submitted vehicles passing the comprehensive evaluations performed by our Master ASE Technicians. Combined with our 14-day satisfaction guarantee, this provides unmatched confidence in your auction acquisitions.
PAYMENT PROCESS
To maintain transaction security, HG Brokerage exclusively processes payments via bank wire transfer. Winning bidders will receive detailed payment instructions within 24 hours after the auction concludes (please check your spam folder if not found in your primary inbox).
DELIVERY PROTOCOLS
SCHEDULING
- Weekly Monday dispatches
- Location-specific routing
- All asset classes accommodated
TRANSPORT OPTIONS
- Enclosed trailer protection
- Flatbed/lowboy for heavy equipment
- Specialized heavy haul teams
PRICING STRUCTURE
- Complimentary within 500 miles
- $1/mile beyond 500-mile radius
- 14-day US / 22-day Canada delivery window
- $25K-$3M cargo insurance coverage
WARRANTY PROTECTION
COVERAGE DETAILS
- 6-month comprehensive protection
- 5-year extended plans available
- Major mechanical components included
POLICY LIMITATIONS
- $50 service co-payment per claim
- Non-transferable to subsequent owners
- Subject to state/provincial regulations
14-DAY SATISFACTION GUARANTEE
RETURN PROCESS
- Notification required within 14 calendar days
- Before 5:00 PM Eastern Time
- Original condition must be maintained
EXCLUSIONS
- Vehicles with aftermarket modifications
- Units serving as loan collateral
- Assets with post-purchase damage
Refunds are processed immediately following a successful return inspection, with bank transactions typically completing within 1-3 business days. Our client services team ensures a professional and timely resolution throughout the return process.
Our Trusted Partners
We are proud to partner with leading banks and financial institutions to deliver exclusive, competitive rates for our members. At HG Brokerage, our mission is to empower you with exceptional opportunities, ensuring informed decisions when purchasing repossessed vehicles. With a reliable and transparent online platform, we provide a seamless auction experience—allowing you to bid and win with confidence. Join us today and discover the perfect vehicle for your needs!
